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Telemedicine Guide: How Does It Work?

Article contributed by Dr. Tan Chuan Chien, Consultant General Surgeon (Breast & Thyroid Surgery)

What is telemedicine?

Telemedicine refers to the use of modern communication technology to deliver healthcare to patients. Traditionally, the patient-doctor interaction requires the patient to be physically present, for a face-to-face consultation. However, as digital technologies have improved and people are more accustomed to using tele-conferencing platforms, particularly since the start of the COVID-19 pandemic, telemedicine has become an increasingly popular alternative to seek medical advice. It allows patients to consult with their doctor remotely at the convenience of their home, minimising unnecessary travelling and reducing the risk of exposure to infection.

How does telemedicine work?

At SOG-CC Tan Breast, Thyroid & General Surgery, we are committed to providing the best care tailor-suited to our patient’s medical needs and comfort levels. We understand that some of our patients may have busy schedules and want to reduce travelling to the hospital, where possible.

If you are eligible, our clinical staff can arrange a telemedicine consultation via the following steps. Upon confirmation of appointment:

  • Clinical staff will email the teleconsultation appointment link to patient
  • To see the doctor, patient can simply click the appointment link at the scheduled appointment time
  • Teleconsultation session will commence through the video-conferencing platform

This gives our patients the flexibility to receive medical advice from their doctor without compromising their busy schedules or other commitments. Read on for a general guide on patients’ eligibility for teleconsultation service.

What conditions are appropriate for telemedicine?

While telemedicine is a great technology that is preferred by many patients, there are some limitations to this form of consultation. Firstly, doctors are not able to perform a physical medical examination on his/her patient through this platform, as it is conducted digitally. Doctors are also not able to perform medical procedures on patients. On the other hand, patients who seek teleconsultations need to be comfortable using these new technologies.

Telemedicine is ideal for patients who have recently consulted their doctor and merely require a quick follow-up consultation or discussion to clarify certain treatment plans. A subsequent face-to-face consultation may be required if the doctor or patient feels that they need further in-person consultation.

Please enquire with our friendly clinic staff if you would like to know more about our teleconsultation service.

Our clinic is listed with the Ministry of Health (MOH) Singapore as a direct  telemedicine service provider.

As a supporter of personalised surgical care, I understand that no two patients are the same. I believe in tailoring management for each patient to meet each individual’s needs and expectations. A patient’s journey can be difficult and frustrating at times, so I strive to make this experience as pleasant and seamless as possible.

Dr. Tan Chuan Chien

Dr. Tan Chuan Chien

Consultant General Surgeon Breast & Thyroid Surgery
  • Bachelor of Medicine & Bachelor of Surgery (MBBS)- The University of Adelaide, Australia
  • Fellow of the Royal Australasian College of Surgeons (FRACS)
  • Full Registration, Singapore Medical Council (SMC) and Specialist Accreditation Board, Singapore (General Surgery)
  • Full General & Specialist Registration (General Surgery), Australian Health Practitioner Regulation Agency (AHPRA)
  • Completed Breast Surgery training through the BreastSurgANZ Fellowship programme
  • Fellow of the Academy of Medicine, Singapore (FAMS)

Dr. Tan Chuan Chien is a Fellowship-trained Breast and Endocrine Surgeon practicing as a Consultant General Surgeon at Gleneagles Hospital, Singapore. He also sees patients at Mount Elizabeth Novena Specialist Centre and Parkway East Medical Centre. Dr. Tan is a registered Specialist Surgeon (General Surgery) in both Singapore and Australia.

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    SOG - CC Tan Breast, Thyroid & General Surgery

    • Gleneagles Medical Centre
      6 Napier Road #08-15/16
      Singapore 258499
    • Mon & Thu: 9:00AM - 5:00PM
      Tue & Fri: 9:00AM - 12:00PM
      Wed & Sat: 9:00AM - 12:30PM
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    SOG - CC Tan Breast, Thyroid & General Surgery
    (Mount Elizabeth Novena)

    SOG - CC Tan Breast, Thyroid & General Surgery
    (Parkway East)

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